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New Police non-emergency number launched - 101

Lisa Toon (NW Scotland, Administrator, Scotland)

As you may have seen reported yesterday, there is now a single non-emergency
telephone number for the police in Scotland: 101

Please share this news as widely as you can.


101 is the new number to contact the police when it’s less urgent than 999.

The 101 non-emergency number will make it quicker and easier for you to contact the police when you don’t need an emergency response, for example to:

  •     speak to your local police officer
  •     report a crime that’s already happened, such as a theft or damage to     property
  •     get crime prevention advice
  •     make us aware of any policing issues in your area

101 will replace current police non-emergency numbers. It provides one easy-to-remember number to contact the police wherever you are in Scotland, or elsewhere in the UK.

The 101 non-emergency number is available 24 hours a day, 7 days a week. It costs a flat rate of 15p per call from both landline and mobile networks, no matter how long you are on the phone or what time of day it is.

When you dial 101, the system will determine your location and connect you to the service centre covering your area.

By having one easy to remember number, 101 should make the police more accessible while reducing pressure on the 999 system.

Deaf, deafened, hard of hearing or speech-impaired callers can access the service via TextRelay on 1 800 1 101.

In an emergency always dial 999 - when a life is in danger, a crime is in progress or a suspect is nearby.



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